Exchange and Return Policy

Exchange and Return Policy

We accept exchange and return requests within three (3) days of delivery, provided the matcha package is unopened, its seal is intact, and the product is unused and in its original condition.

Because matcha is a heat-sensitive food product, we do not accept returns or exchanges of opened or used packages, or products damaged after delivery through improper storage or heat exposure. We may inspect the product before accepting a request.

If an item arrives damaged or does not match your order, contact us through the options shown on the store with your order number and clear photos. We will review and resolve the issue.

For change-of-mind requests, the customer pays return or exchange shipping costs. If the store made an error, we cover the costs of resolving it.

To start a request, contact us within three (3) days of delivery through the options shown on the store.